OH NO - MY MAGAZINE
I was so excited to get my latest copy of Somerset Life in the mail but oh dear, look what happened. It got water damaged on it's way way to Australia.
I emailed Customer Service (with a couple of pics) just to let them know what happened in case they wanted to change their packaging.
See the water damage
I oh so slowly prised the pages apart with a knife.
Looks a bit tattered doesn't it.
Linda Wood a Customer Service Representative emailed letting me know that they would send me another copy. That was so nice of them. Something I didn't really expect.
So below you see my new copy of Somerset Life.
I emailed them on the 1st October and had my new magazine by 6th October.
That is fabulous service seeing as it had to come all the way to Australia
MAX'S RHUBARB PIE
40 comments:
now, that is some really great customer service...so rare these days...glad you got a nice fresh magazine Alison...oooooh, that pie looks so yummy!!!
Oh what a shame. Glad you will be getting a new one. That pie looks delicious! Yummmm.
Good for them AND you, sugar! Jack loves rhubarb over vanilla ice cream but I can't stand the taste of it. He'd swim the Pacific to visit you for a pie like that though...LOL
xoxo,
Connie
Do I see a rosy red theme emerging? Yum rhubarb. Just the thought of it makes me pucker up, but I love it none the less.
Can't beat those girls at Somerset!!! That was quick service to Australia, lucky you!!
If the shipping service is that quick, how about shipping me a slice of that yummy pie??? ;)
everything vintage
Don't you hate it when that happens...then don't you love it when you get such fabulous service?
Alison, that pie looks absolutely scrummy! I think I'll make one this weekend...what a pity MONT's not keen on rhubarb...all the more for me though I guess
lesley
I am so glad that they replaced your issue. It is one to be treasured as all Somerset issues are. I love that whole series of magazines by them. Savor it. It's like a rich dessert to me. Yes, I am a magazine junkie. lol
Xo,
Tammy
YUMMO re the PIE!! couldnt have done a better job myself..
Great service....harder to come by these days..
xx andrea
Glad you got a new issue Alison. Are those houses people stay in at the beach on your header? Amazing photo, I love it! I live really close to the ocean too, and ride my bike by it everyday. Take care, Martha
Hi Alison
Sad about the soggy magazine, great they replaced it and rightly so.
I could smell that delicious pie cooking from over here - yummy!!! I haven't had rhubarb for years, used to hate it when I was a kid, love it now though, funny how your taste buds change
I'm dismayed that Coastal Living no longer arrives wrapped in plastic. I so looked forward to a pristine magazine (with the shipping label on the plastic rather than the mag). Am sure it's a nod to the economic times... (sigh).
So I'm sitting here wondering how someone reaches my age without ever trying rhubarb. I haven't a clue what it tastes like. But it sure makes a pretty pie!
Sunshine,
~Julia
That magazine looks like it has some nice things in it good thing they replaced it for you. And they should send you the next issue for telling everyone how nice they are. Take care Carol
They really have some wonderful customer service. How nice that you were able to get an unblemished copy!
Karla
Great customer service. And oh, yummy, yummy!!!
Hi Alison,
So nice to see "Somerset Life" came to the rescue with a new magazine. Great customer service for them.
Oh, the Rhubarb pie looks delicious. I'll be over for afternoon tea real soon!
Hugs,
Anna
Hi Alison
Oh your rhubarb pie looks yummy :-)
I love ALL the Somerset publications too ...I even have a "special" magazine rack to display them so they don't get bent :-) how fabulous that you were sent a new "perfect" copy! Enjoy ♥
Mmmmm... tell Max his rhubarb pie looks delicious. Stewed apples and rhubarb are a regular in our house.
Great result with the magazine - bet you didn't expect that!
Hugs ~ Kerryanne
The rhubarb pie looks delicious! A lot of times I don't want to go to the trouble of making a whole pie ...so I'll just make a cobbler! It's great with vanilla ice cream!
Let me tell you ...those Somerset people are something else. What great service. Now you can enjoy your new copy at your leisure and perhaps with a cup of tea!
Hey Alison,
Nice rhubarb pie a la Max. Please tell him I said so. I only know one other man who bakes pie, apple.
Nice that you got a new mag too!
Have a great weekend~
xox
Constance
Great customer service!! Mmm that pie...
Have a great weekend enjoying both!
I imagine getting something to Australia is much easier than getting it to Kuwait. I had one magazine subscription in the past and customer service was great because quite often the magazine didn't show up. I finally just gave up on ever getting anything as the mail service here is quite bad. I received boxes in the past that had a lot of water damage and Kuwait doesn't even get that much rain, but when it does, no one knows what to do. Your pie looks delish! Nothing like a fresh baked pie with vanilla ice cream. Yummo! :) Have a great weekend. Tammy
sorry about your mag... and yummie on that pie!!!
Somerset seems to be such a great company, so glad that your magazine was replaced so quickly. I love these treasures, and I roam the shops awaiting the latest issues. Your pie is making me hungry.
Happy weekend.
karen
That pie does look so yummy and icecream with would be heavenly! I'm glad they mailed you a new copy. It's nice to know they care about their customers!
wow, that is awesome cust service. and it is a beautiful issue isn't it? and that pie...yum, especailly with ice cream! :D
-c
yappingcat
I've never had rhubarb pie. I hear it tastes like strawberry. Right? Some day I'm going to make one.
Hi Alison,
so annoying to receive a magazine in those conditions! Especially one to be treasured... Glad you have a fresh copy! Those girls at Somerset are exquisite!
And mmmmm!.... Your rhubarb pie looks yummy!
Have a great week ahead,
Monica.
Oh I bet you wanted to cry when you saw that soggy magazine!
:-(
I am so glad they replaced it......
I have never made a rhubarb pie but that one looks yummy!
Hugz, Dolly
I'm impressed with that customer service! Wonder what happened to the first magazine? How nice that they sent another one!
The pie looks delicious!
Thanks for stopping by Alison and leaving such sweet comments about my journal!
Have a great week!
Robin
I'm glad you got your new copy, that's great service. That pie looks absolutely scrummy, I love rhubarbs!
I am glad you got another mag! I would be devastated too!
Great news on the replacement mag and wow that pie looks incredible! I recently had rhubarb for the first time and loved it!! Happy Monday to you.
YUMMY pie!
Too bad about your prized magazine. I wait for mine like gold :).
Fabulous customer service Alison! Nice looking pie! Rachaelxo
What fantastic customer service.
Victoria xx
That is fab service and what a delish pie....yes please Alison, xv.
It's nice to know that some companies still take pride in their customer service.
That Rhubarb pies looks good, but I have never had rhubarb pie or rhubarb anything. I have no idea what it tastes like.
Glad you got another copy! Those SOMERSET LIFE magazines are keepers and I would hate to have mine damaged!
-Amy
Crafting by Candlelight
Hi Alison,
Yes, the rose is our fav Pierre de Ronsard! Dont we just lvoe that rose?
Sorry to hear about your poor magazine...hope you get your new one soon.
That pie look yummy!!! Hope you enjoyed it.
Siobhan :)
My husband LOOOOVES Rhubarb pie...we used to have a Rhubarb plant when we lived in the Midwest..we've lived down South now for 20+ years so he hasn't had any in forever!!
Don't you hate when you get your magazines damaged like that in the mail? UGH!
I just got my new "Victoria" magazine today and when I took off their cover for it...it damaged my cover of the magazine. UGH. That makes me crazy too because it was the special "Christmas" issue. Now I might just have to go buy one off the shelf because I like to keep those for display and such through the years.
Good to hear from you.....can't believe it's SPRING there. HA!
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