Thursday, 8 October 2009


I was so excited to get my latest copy of Somerset Life in the mail but oh dear, look what happened. It got water damaged on it's way way to Australia.
I emailed Customer Service (with a couple of pics) just to let them know what happened in case they wanted to change their packaging.

See the water damage

I oh so slowly prised the pages apart with a knife.
Looks a bit tattered doesn't it.

Linda Wood a Customer Service Representative emailed letting me know that they would send me another copy. That was so nice of them. Something I didn't really expect.
So below you see my new copy of Somerset Life.
I emailed them on the 1st October and had my new magazine by 6th October.
That is fabulous service seeing as it had to come all the way to Australia


Look what Max turned my rhubarb into.

Yummy rhubarb pie - tasted fabulous with a little ice cream.


Lori said...

now, that is some really great customer rare these days...glad you got a nice fresh magazine Alison...oooooh, that pie looks so yummy!!!

Katrina said...

Oh what a shame. Glad you will be getting a new one. That pie looks delicious! Yummmm.

Connie said...

Good for them AND you, sugar! Jack loves rhubarb over vanilla ice cream but I can't stand the taste of it. He'd swim the Pacific to visit you for a pie like that though...LOL

Barbara Jacksier said...

Do I see a rosy red theme emerging? Yum rhubarb. Just the thought of it makes me pucker up, but I love it none the less.

Jodie (everything vintage) said...

Can't beat those girls at Somerset!!! That was quick service to Australia, lucky you!!
If the shipping service is that quick, how about shipping me a slice of that yummy pie??? ;)
everything vintage

Melbourne Girl said...

Don't you hate it when that happens...then don't you love it when you get such fabulous service?

Alison, that pie looks absolutely scrummy! I think I'll make one this weekend...what a pity MONT's not keen on rhubarb...all the more for me though I guess

Unknown said...

I am so glad that they replaced your issue. It is one to be treasured as all Somerset issues are. I love that whole series of magazines by them. Savor it. It's like a rich dessert to me. Yes, I am a magazine junkie. lol

The Pink Poodle said...

YUMMO re the PIE!! couldnt have done a better job myself..

Great service....harder to come by these days..

xx andrea

MJ Ornaments said...

Glad you got a new issue Alison. Are those houses people stay in at the beach on your header? Amazing photo, I love it! I live really close to the ocean too, and ride my bike by it everyday. Take care, Martha

Gail McCormack said...

Hi Alison

Sad about the soggy magazine, great they replaced it and rightly so.

I could smell that delicious pie cooking from over here - yummy!!! I haven't had rhubarb for years, used to hate it when I was a kid, love it now though, funny how your taste buds change

Drawn to The Sea said...

I'm dismayed that Coastal Living no longer arrives wrapped in plastic. I so looked forward to a pristine magazine (with the shipping label on the plastic rather than the mag). Am sure it's a nod to the economic times... (sigh).

So I'm sitting here wondering how someone reaches my age without ever trying rhubarb. I haven't a clue what it tastes like. But it sure makes a pretty pie!


Antique Rose Designs said...

That magazine looks like it has some nice things in it good thing they replaced it for you. And they should send you the next issue for telling everyone how nice they are. Take care Carol

Sugar Bear said...

They really have some wonderful customer service. How nice that you were able to get an unblemished copy!

Maya @ Completely Coastal said...

Great customer service. And oh, yummy, yummy!!!

Anna Rosa Designs said...

Hi Alison,
So nice to see "Somerset Life" came to the rescue with a new magazine. Great customer service for them.

Oh, the Rhubarb pie looks delicious. I'll be over for afternoon tea real soon!

Deb said...

Hi Alison
Oh your rhubarb pie looks yummy :-)
I love ALL the Somerset publications too ...I even have a "special" magazine rack to display them so they don't get bent :-) how fabulous that you were sent a new "perfect" copy! Enjoy ♥

Kerryanne @ Shabby Art Boutique said...

Mmmmm... tell Max his rhubarb pie looks delicious. Stewed apples and rhubarb are a regular in our house.

Great result with the magazine - bet you didn't expect that!
Hugs ~ Kerryanne

Alice Regan said...

The rhubarb pie looks delicious! A lot of times I don't want to go to the trouble of making a whole pie I'll just make a cobbler! It's great with vanilla ice cream!

Let me tell you ...those Somerset people are something else. What great service. Now you can enjoy your new copy at your leisure and perhaps with a cup of tea!

rochambeau said...

Hey Alison,
Nice rhubarb pie a la Max. Please tell him I said so. I only know one other man who bakes pie, apple.

Nice that you got a new mag too!
Have a great weekend~

LiLi M. said...

Great customer service!! Mmm that pie...
Have a great weekend enjoying both!

Tammy@T's Daily Treasures said...

I imagine getting something to Australia is much easier than getting it to Kuwait. I had one magazine subscription in the past and customer service was great because quite often the magazine didn't show up. I finally just gave up on ever getting anything as the mail service here is quite bad. I received boxes in the past that had a lot of water damage and Kuwait doesn't even get that much rain, but when it does, no one knows what to do. Your pie looks delish! Nothing like a fresh baked pie with vanilla ice cream. Yummo! :) Have a great weekend. Tammy

red ticking said...

sorry about your mag... and yummie on that pie!!!

Unknown said...

Somerset seems to be such a great company, so glad that your magazine was replaced so quickly. I love these treasures, and I roam the shops awaiting the latest issues. Your pie is making me hungry.
Happy weekend.

Anonymous said...

That pie does look so yummy and icecream with would be heavenly! I'm glad they mailed you a new copy. It's nice to know they care about their customers!

shabbyfufu said...

Customer service is so important, especially these days! I will be over soon for a slice of pie Alison~xo~ Janet

Cindy said...

wow, that is awesome cust service. and it is a beautiful issue isn't it? and that pie...yum, especailly with ice cream! :D


Susan @ Blackberry Creek said...

I've never had rhubarb pie. I hear it tastes like strawberry. Right? Some day I'm going to make one.

Monica said...

Hi Alison,
so annoying to receive a magazine in those conditions! Especially one to be treasured... Glad you have a fresh copy! Those girls at Somerset are exquisite!
And mmmmm!.... Your rhubarb pie looks yummy!
Have a great week ahead,

Mrs. Cherry Heart said...

Oh I bet you wanted to cry when you saw that soggy magazine!
I am so glad they replaced it......

I have never made a rhubarb pie but that one looks yummy!

Hugz, Dolly

Robin said...

I'm impressed with that customer service! Wonder what happened to the first magazine? How nice that they sent another one!
The pie looks delicious!
Thanks for stopping by Alison and leaving such sweet comments about my journal!
Have a great week!

Rosy Inspiration said...

I'm glad you got your new copy, that's great service. That pie looks absolutely scrummy, I love rhubarbs!

Unknown said...

I am glad you got another mag! I would be devastated too!

Debbie Egizio said...

Oh that Somerset company is amazing. How nice to hear that they took care of things so quickly. What a treat to read their inspiring magazines.

Oh and that rhubarb pie looks soooooo delicious. I'll be right over!;)

Tricia said...

Great news on the replacement mag and wow that pie looks incredible! I recently had rhubarb for the first time and loved it!! Happy Monday to you.

Anonymous said...

YUMMY pie!

Too bad about your prized magazine. I wait for mine like gold :). said...

Fabulous customer service Alison! Nice looking pie! Rachaelxo

Victoria - Florence and Mary said...

What fantastic customer service.

Victoria xx

vicki archer said...

That is fab service and what a delish pie....yes please Alison, xv.

~JarieLyn~ said...

It's nice to know that some companies still take pride in their customer service.

That Rhubarb pies looks good, but I have never had rhubarb pie or rhubarb anything. I have no idea what it tastes like.

Amy M. said...

Glad you got another copy! Those SOMERSET LIFE magazines are keepers and I would hate to have mine damaged!

Crafting by Candlelight

Siobhan said...

Hi Alison,

Yes, the rose is our fav Pierre de Ronsard! Dont we just lvoe that rose?

Sorry to hear about your poor magazine...hope you get your new one soon.

That pie look yummy!!! Hope you enjoyed it.

Siobhan :)

Joyce said...

My husband LOOOOVES Rhubarb pie...we used to have a Rhubarb plant when we lived in the Midwest..we've lived down South now for 20+ years so he hasn't had any in forever!!
Don't you hate when you get your magazines damaged like that in the mail? UGH!

I just got my new "Victoria" magazine today and when I took off their cover for damaged my cover of the magazine. UGH. That makes me crazy too because it was the special "Christmas" issue. Now I might just have to go buy one off the shelf because I like to keep those for display and such through the years.

Good to hear from you.....can't believe it's SPRING there. HA!